Welcome to PRIMAL HEALTH + WELLNESS. These Terms and Conditions of Use ("Terms") govern your access to and use of our website, services, content, telehealth platform, and related offerings ("Services"). Please read them carefully. By accessing or using our Services, you agree to be bound by these Terms.
Section 1: Use of Services
Our Services are intended for residents of the United States only. We provide: telehealth consultations, access to licensed medical providers, medically supervised treatment plans, and prescription coordination including compounded medications.
Important notice: Our Services do not replace in-person care, emergency treatment, or your relationship with a primary care provider. In case of emergency, call 911.
Section 2: Medical Disclaimer
All medical advice, prescriptions, and treatment decisions are made solely by licensed providers based on your medical intake and clinical judgment. The information on our website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Section 3: Prescription and Compounded Medications
Some prescriptions may be filled by licensed 503A or 503B compounding pharmacies. These medications are not reviewed or approved by the FDA and are only provided when medically appropriate and legal in your state.
Section 4: Eligibility
To use our Services, you must be at least 18 years old, reside in a state where we operate, and complete a medical intake approved by a licensed provider. We reserve the right to deny access for any reason including medical ineligibility.
Section 5: User Conduct
You agree not to use the Services for unlawful or fraudulent purposes, misrepresent your identity or medical history, upload viruses or interfere with platform functionality, or attempt unauthorized access to data or systems.
Section 6: Intellectual Property
All content — including text, logos, videos, graphics, and software — is the property of PRIMAL HEALTH + WELLNESS or its licensors. You may view and download content for personal, non-commercial use only.
Section 7: Privacy
We are committed to protecting your privacy and personal health information in accordance with HIPAA. Please review our Privacy Policy at patientportal.primalhealthandwellness.com/privacy-policy.
Section 8: Payment & Return Policy
All treatment fees, medication costs, and subscription charges must be paid in full before services are rendered or prescriptions are shipped. Please refer to our Return Policy at patientportal.primalhealthandwellness.com/return-policy.
Section 9: Service Interruptions & Modifications
We may modify, suspend, or discontinue any part of the Services at any time without notice.
Section 10: Disclaimer of Warranties
All Services are provided "AS IS" and "AS AVAILABLE." We make no warranties regarding availability, accuracy, or suitability for your health goals.
Section 11: Limitation of Liability
To the maximum extent permitted by law, PRIMAL HEALTH + WELLNESS will not be liable for any indirect, incidental, or consequential damages, loss of data, or health issues related to use or misuse of the Services.
Section 12: Indemnification
You agree to indemnify and hold harmless PRIMAL HEALTH + WELLNESS from any claims, damages, or legal fees resulting from your use of the Services or violation of these Terms.
Section 13: Account Security
You are responsible for maintaining the confidentiality of your login information. Please notify us immediately if you suspect unauthorized access.
Section 14: Electronic Communications & Signatures
By using our Services, you consent to receive electronic communications including email confirmations, SMS notifications, and digital signatures.
Section 15: SMS Text Messaging
By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message from PRIMAL HEALTH + WELLNESS. Message frequency may vary. Message & data rates may apply. See our Privacy Policy. Carriers are not liable for delayed or undelivered messages. Support email: medical@primalhealthandwellness.com.
Section 16: Dispute Resolution
Informal Resolution: Contact us directly first.
Binding Arbitration: If unresolved, disputes go to binding arbitration in Hillsborough County, Florida under AAA rules. You waive the right to jury trial or class action.
Section 17: Governing Law
These Terms are governed by the laws of the State of Florida. All disputes resolved in Hillsborough County, Florida.
Section 18: Entire Agreement & Updates
These Terms constitute the entire agreement between you and PRIMAL HEALTH + WELLNESS. We may update these Terms at any time.
Section 19: Contact Us
PRIMAL HEALTH + WELLNESS
Email: medical@primalhealthandwellness.com
Have questions about our policies?
Our support team is here to help clarify any terms.