This Return Policy complies with all applicable federal and state laws, including FDA regulations and State Board of Pharmacy guidelines. It is designed to protect patient safety and ensure integrity in the handling and dispensing of prescription medications. By purchasing prescription medications or services from PRIMAL HEALTH + WELLNESS, you acknowledge and agree to the terms outlined below.
Non-Returnable Prescription Medications
In compliance with FDA regulations (21 CFR § 205.50) prohibiting reuse of dispensed medications and State Pharmacy Board policies, we do NOT accept returns or issue refunds for any prescription medications once dispensed and shipped, including compounded medications. This includes all GLP-1, hormone therapy, and sexual health products due to risk of contamination, temperature-sensitive handling requirements, and federal laws prohibiting redistribution of dispensed drugs.
Patient Responsibilities
Before placing an order, patients are responsible for reviewing all prescription and order information for accuracy, confirming shipping address, and storing medications according to instructions. Once an order has shipped, we are not liable for lost or stolen packages, incorrect addresses entered by the patient, improper storage after delivery, or missed deliveries.
Exceptions to the No-Return Policy
We will resolve legitimate issues in good faith when reported promptly.
Exception 1 — Pharmacy Dispensing Errors:
If medication is dispensed incorrectly (wrong drug, dosage, or label), you must notify us within 7 calendar days of delivery with photos of the medication, packaging, and label plus order confirmation. If verified, resolution may include corrected shipment, replacement or reimbursement (as legally permitted), or updated instructions.
Exception 2 — Damaged or Compromised Shipments:
If your shipment appears damaged or tampered with, notify us within 72 hours of delivery with photos of external packaging, medication container, description of issue, and proof of purchase. We will evaluate the claim and coordinate with the pharmacy and carrier.
Service & Program Refunds
Refunds for telehealth services or consultations may be issued ONLY IF: you are medically disqualified and no treatment is provided, or you cancel your intake before provider review begins. Once a provider has reviewed your intake or a prescription has been initiated, we cannot offer a refund.
How to Request Support
Email: medical@primalhealthandwellness.com
Include: full name and contact information, photos and supporting documentation, brief explanation of the issue. Incomplete or late submissions may result in denial of refund or replacement.
Legal Acknowledgment
By purchasing from PRIMAL HEALTH + WELLNESS, you agree to this Return & Refund Policy, including all non-returnable product categories, documentation requirements, and dispute timelines.
Have questions about our policies?
Our support team is here to help clarify any terms.