Please submit your refill request 7–14 days before your medication runs out. This ensures our provider has time to review your chart, approve the order, and the pharmacy has enough time for processing and shipping.

• Your request is sent to our provider team for review.
• Once approved, the pharmacy will prepare and ship your medication.
• You'll receive tracking details when it leaves the pharmacy.

Intro: What should I expect when starting?

Overview of expectations, healthy habits, and how to think of the medication as a tool, not a cure.

Video 1: Receiving Your Weight Loss Medication Kit

Overview of your kit, vial sizes (1mL, 5mL, 10mL), why fill levels look different, and what to expect on delivery.

Video 2: How to Open Your Medication Vial

Step-by-step demo on removing the plastic cap correctly and avoiding leaks or wasted medication.

Video 3: Understanding Syringe Units vs Milligrams

Learn how to read syringes correctly (U-100 = 100 units = 1mL) and prevent dosing errors.

Video 4: How to Do a Subcutaneous Injection Safely

Step-by-step injection demo with safety tips, needle handling, and proper disposal.

Video 5: Weight Loss Injection Dosing Rules

When to increase, decrease, or maintain your dose. How to find your "sweet spot" without side effects.

Safe storage and timing tips for travel. How to handle refrigeration, airport rules, and missed doses.

Factors to consider before switching (side effects, trial period, diet/exercise support).

What to expect when restarting, why cycling on/off may reduce effectiveness, and why provider guidance matters.